Frequently Asked Questions (FAQs)

Find answers to frequently asked questions about Kāʻanapali Beach Hotel in West Maui, and start planning your vacation with us today!

ABOUT THE HOTEL

What time is check in and check out?
Daily check in time is at 3:30 pm, and check out is at 11:00 am.

What is required at the time of check-in?
A valid photo ID is required, along with a credit card or cash deposit of $75 USD per room per night security deposit. Credit cards are recommended at check-in, not debit cards. Current Hawaii State Regulations require a valid QR code from the Hawaii Safe Travels website and a negative COVID test result taken 72 hours or less prior to arrival in Hawaii, or proof of vaccination. For the most updated information, please visit: https://hawaiicovid19.com/travel prior to your visit.

What is the current status of your Kealaula renovation project?
Our Kealaula renovation project involved 3 main components: 1) We have fully renovated rooms in 2 wings, the Papakū South wing and the Kauhale Southeast wing. These new Premium rooms are now available. 2) The new oceanfront restaurant, Huihui, is open for breakfast, lunch and dinner.  3) We added a fourth floor to our parking garage, which is awaiting the installation of solar panels, and should be completed by end of summer.
We are excited to share our new, refreshed look with our guests.

What amenities are available during your renovation?
Some of our amenities currently have limited hours during our renovation:

Bell Desk: 7:00am - 11:00pm
Housekeeping: 6:30am - 9:00pm
Alihilani Guest Services: 8:00am - 3:30pm
Maui Breeze Gift Shop:   9:00am - 5:00pm
Pool: 8:00am - 7:00pm
Hale Huaka‘i Ocean Activities Center: 7:00am - 4:00pm
Welowelo: 11:00am - 6:00pm
Huihui - A Beachfront Restaurant:  6:30am - 10:00am breakfast; 12:00pm - 4:00pm lunch; 5:00pm - 9:00pm dinner
Grab N Go: 7:00am - 11:00am


The Tiki Grill and Tiki Bar are closed. The new Welowelo Grill is located poolside and offers casual fare and cold beverages for lunch or a snack while you lounge.

Hale Ho‘okipa, our cultural activities center offers cultural classes and demonstrations daily between the hours of 8am and 4pm. Our Holo-holo-ku keiki (children's) program is open to kids of all ages. Please sign up in advance by calling 808-667-0161 or visiting Hale Ho'okipa in the hotel lobby.

When is Whale Season?
Humpback whale season is defined as December through May; however, whales have been spotted in Hawaiian waters as early as November. Maui’s whale season peaks between January and March.

Do you have gift amenities that we can order for our friends coming to stay at your hotel?
We would be delighted to help you with special arrangements; please visit our Amenities page for a detailed gift list. For assistance in placing your order or to get specific details, call (808) 667-0128. We require 48 hours advance notice for food items.

Do you have a children's program?
Our Holo-holo-ku keiki (children's) program is an unsupervised activity open to kids of all ages. The goal of this program is for kids to learn about Hawaiian culture and traditions in a fun and interactive way. Visit Hale Ho‘okipa, our cultural activities center in the lobby to learn more.

How big are your guest rooms?
Our standard guest rooms average 425 square feet and are fully air-conditioned, each with a private lanai (balcony) and tropical island decor.

Do any of your rooms have kitchens?
No. However, all guest rooms are equipped with a mini-refrigerator, tea/coffee maker, hairdryer and an iron with ironing board for your convenience. 

Can I cook in the guestroom?

Our guestroom is not designed nor fitted to accommodate cooking. Except for the coffee maker and refrigerator that the hotel provides, preparation of food in guestrooms by any cooking appliances is prohibited. This includes, but not limited to, microwaves, hot plates, toaster ovens, rice cookers, combustible, open flame, barbecue grill, burners, heating appliance, or any other items intended for cooking. Open fire, flame, or cooking grills, either charcoal or gas, are not allowed anywhere on hotel property.

Do you have a workout room on property?
No. There are several fitness centers located in the Lāhaina area (about 5-10 minutes drive away). ‘Alihilani, our Guest Services Center, can provide you with more information.

Is Internet access available?
Yes. We have complimentary in-room Wi-Fi service.  The access code will be provided at time of check-in with your hotel room keys.

Are smoking rooms available?
No. All of our guest rooms are designated as non-smoking rooms. Smoking is not permitted on the lanai (balcony) area, nor in the room. Smoking inside the room (including the lanai/balcony) will result in a cleaning fee equal to the room’s published rate. 
To ensure compliance with Hawaii State Law, we have designated approved smoking areas which are marked throughout the property.

Are there laundry facilities on property? 
Yes, Kāʻanapali Beach Hotel has coin-operated washers and dryers on site for registered guests.

Does the hotel comply with the Americans with Disabilities Act (ADA)?
Yes. Kāʻanapali Beach Hotel is ADA compliant. ADA accessible rooms, for our guests with special needs, are available upon request. Kāʻanapali Beach Hotel is also equipped with hearing and sight-impaired equipment which can easily be installed in the guestrooms. A limited supply of risers and seats for the roll-in showers can be set up by the housekeeping department. Pool lifts for travelers with disabilities who want to use the swimming pool are also available. 

 

ABOUT BOOKING AND PAYMENT

Is there a resort fee?
No. We do not charge any mandatory resort fees at our hotel.

Do you charge a parking fee?
Self-parking is on-site for our registered guests at $14 per night (plus taxes).  Due to COVID-19 restrictions, valet parking is not available.  Mahalo for understanding. Effective January 1, 2022, self-parking for our registered guests will be $18 per night (plus taxes) and valet parking will be available at $24 per night (plus taxes).

Do you work with third party websites for online reservations?
Our hotel cannot guarantee the validity of unauthorized 3rd party websites, such as Amoma.com, Cancelon.com, Getaroom.com, GalaHotels.com, Otel.com, Elvoline.com. We recommend you book direct or with our authorized partners. Should you have more questions regarding validity of third party websites, please call 1-800-262-8450. 

Do you accept third party authorization? 
For individual travelers, we do not accept third party billing. For group and group travelers, please contact our group team for direct assistance.

What are your cancellation and deposit policies?
Our policies vary slightly, depending on the season and apply only to bookings made directly on our hotel website or by calling our Reservations department. If the reservation was made through a third party website or tour operator, please contact them directly as their cancellation policies will apply.
Deposit and Cancellation Policy / Regular Season (January 3 - December 20 inclusive):  Reservations must be guaranteed with two nights plus tax credit card deposit at the time of booking.  All reservations arriving on Jan 3-Mar 31 and Oct 31 require a two night minimum length of stay.  If payment is being made by another method, payment is due at the hotel within 10 days of booking.  Cancellation notice is required by 4pm (HST) 3 days prior to arrival to avoid a forfeiture of two nights deposit plus state taxes.  When verbally cancelling, caller must obtain cancellation number from our hotel reservation agent.  No shows and early check-outs will result in two nights room charge plus state taxes.
Deposit and Cancellation Policy / Holiday Season (December 21 - January 2 inclusive):  Reservations must be guaranteed with five nights plus tax credit card deposit at the time of booking.  If payment is being made by another method, payment is due at the hotel within 10 days of booking.  ALL RESERVATIONS ARRIVING ON OR TRAVELING THROUGH DEC 21-JAN 2 REQUIRE A 5 NIGHT MINIMUM STAY.  Cancellation notice is required by DECEMBER 1 to avoid a forfeiture equivalent to a minimum 5 nights stay plus state tax.  No shows and early check-outs will result in 5 nights room charge plus state tax.billing.

What is the tax rate in the state of Hawaiʻi?
4.166% Hawaiʻi State General Excise Tax (“GET”) and 10.25% Hawaiʻi Transient Accommodations Tax (“TAT”) (collectively the Excise Tax and Transient Tax equal a combined total tax rate of 14.416% (the “Combined Tax(es)”) applied to all hotel room rates, effective January 1, 2018, until December 31, 2030.

Can I use a debit card instead of a credit card at the time of check-in?
Upon check-in, as an industry standard, a security deposit of $75 per room per night is required to cover potential expenses during your stay. You will not be charged until check out if you made any additional purchase and signed it towards your room account. By using your debit card, the hotel will request funds from your account.  These funds will NOT be accessible to you for up to 21 business days (longer for foreign banks) after your departure and may adversely affect your account balance.  Although the hotel releases the remaining funds upon check-out, your bank may take 7 - 21 business days (longer for foreign banks) to release these funds.  This effect on your account is not the same as a credit card "hold" or authorization.  We will not be held responsible for the amount of time it takes for your bank to return funds or for any fees that may be associated with funds being held.