Safety and Health Protocol
Kāʻanapali Beach Hotel has always welcomed guests as ʻohana (family) and continues to uphold that tradition with regard to the current climate. We remain committed to our kuleana (responsibility) for the palekana (safety), ola (health), and ʻoluʻolu (comfort) of both guests and employees.
As such, Kāʻanapali Beach Hotel is adding and implementing new procedures and protocols to further enhance our operational guidance and resources around guest safety and peace of mind. Our guests are considered family, and we look forward to the time when we can welcome our family home. These essential new protocols and processes will help us do so in a healthy and safe way while prioritizing the protection of our guests as well as our staff.
Driven by our purpose and experience delivering world-class Hawaiian hospitality for more than 56 years, this commitment serves as our promise to ensure safety, health, and comfort remain at the core of Kāʻanapali Beach Hotel’s re-opening.
In addition to our protocols highighted below, here are a few of the items you can count on for your journey back to Kāʻanapali Beach Hotel:
Elevated cleaning and sanitizing standards including deep cleaning and disinfecting of guestrooms, use of hospital-grade sanitizing spray, increased frequency of cleaning in public and high-touch areas, and hand sanitizer dispensers in key locations.
Physical distancing will be incorporated in all public areas, including restaurants and food & beverage outlets. Signage will be added throughout the property to educate and inform guests regarding appropriate distancing.
The guest experience from check-in to check-out will minimize physical contact and common surfaces. All food and beverage outlets will eliminate self-serve and common handling of items wherever possible.
Appropriate personal protective equipment will be worn by all employees based on job function. Training on protocols and proper use of PPE will be mandatory for employees and all necessary equipment will be provided for their use.
Hotel management continually monitors and follows the guidance of CDC (Centers for Disease Control and Prevention) and the Hawaiʻi State Department of Health.
The hotel is closely monitoring the rapidly evolving situation of COVID-19 and is committed to making adjustments and additions to these protocols as necessary.
We are eagerly awaiting your return and look forward to providing a warm aloha. By making a reservation, all guests confirm they meet the conditions set forth in the Guest Health Confirmation before entering Kāʻanapali Beach Hotel.