Frequently Asked Questions

What time is check in and check out?
Daily check in time is at 3:30 pm, and check out is at 11:00 am.

Is there a resort fee?
No. We do not charge any mandatory resort fees at our hotel.

When is Whale Season?
Humpback whales have been spotted as early as November. However, the peak months for seeing whales in Hawaiian waters are January through April.

Do you have gift amenities that we can order for our friends coming to stay at your hotel?
Yes.  Please visit our Dining page for our detailed gift list.  For assistance in placing your order or to get specific details. Call 808 667 0128 for more information.  *72-hour advanced notice required for food items.

How big are your guest rooms?
Our standard guest rooms average 425 square feet and are fully air-conditioned, each with a private lanai (balcony).

Do any of your rooms have kitchens?
No. All rooms have mini-refrigerators, coffee makers, hairdryers and iron with ironing board for guest convenience. Guest rooms also feature 32” flat screen TV, and clock radios.  Our standard bedding is either two (2) double beds or one (1) king bed + one (1) twin day bed.

Do you have a workout room on property?
No. The nearest public gym facility is Valley Isle Fitness, a 10-15 minute walk or a 5-minute drive from the hotel. Valley Isle Fitness is located at the Fairway Shops in Kā`anapali (808) 667-7474. Directions: Turn right outside of our hotel (Kaanapali Parkway), then turn left onto Keka'a Drive and proceed up the hill. At the top, turn right into the Fairway Shops.

Do you have a spa or salon on property?
Yes. The Beauty of Aloha Spa Salon offers facials, massage, and hair & nail services.

Is Internet access available?
Yes. We have complimentary in-room Wi-Fi service.  The access code will be provided at time of check-in with your hotel room keys.

Are smoking rooms available?
All of our guestrooms are designated as non-smoking rooms; smoking is permitted on the balcony (lanai) area of designated smoking floors.  20% of our guestrooms are located on smoking floors.   For safety reasons we ask that all guests use the ashtrays provided when smoking on the balcony/lanai.  The sliding glass doors must be completely closed to keep the room interior free of second-hand smoke.  Smoking inside the room will result in a cleaning fee equal to the room’s published rate.  To insure compliance with Hawaii State Law we have also designated approved smoking areas which are marked throughout the property.

How do I request a non-smoking room?
Please submit your request for a non-smoking room at the time of making your booking. If you book on this website, please include "non-smoking room" in the comments section at the bottom of the online booking form.  In accordance with Hawaii’s State Law; 80% of our inventory has been allocated on non-smoking floors and the remaining 20% on smoking floors.

Is there a parking fee?
Yes, We have convenient on-site parking for our registered guests.  The daily hotel parking fee / per vehicle is $12 per day for self-parking or $14 per day for valet parking with in-and-out privileges. Rates subject to change.

Is there any laundry facilities on property? 
Yes, we offer coin operated washers and dryers on property for our registered guests. 

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