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Frequently Asked Questions
Why should I choose Kaanapali Beach Hotel for my Hawaiian vacation?
Great beach, great Hawaiian food and music, great value, and best of all great people. Our staff
goes out of their way to make guests feel like a guest in their
own home. We have much aloha to share, treat you like one of the
family, and give our guests very memorable Hawaiian vacation on
Maui. Read some of our guest experiences in the Guest
Scrapbook
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What is Kaanapali Beach Hotel’s Best Rate Guarantee?
Kaanapali Beach Hotel guarantees that you will receive the lowest publicly available room rate when booking your room reservation online at www.kbhmaui.com This guarantee applies to reservations for guest rooms only, with no inclusions other than daily breakfast. The lower room rate must be published, available to book online and be available to the general public for identical booking details such as room type, dates of stay and number of guests. Review the terms and conditions or submit a claim on the Best Rate Guarantee web page.
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What is the rating for your hotel?
Kaanapali Beach Hotel is is usually given a rating of 3 to 4
stars by most travel companies. It is best described as a moderately
priced, first class property on Maui.
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Is the hotel a part of a chain?
No, Kaanapali Beach Hotel is an independently owned and managed
hotel.
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Will I receive a real experience
of Hawaiian culture?
Yes, the hotel is committed to providing a true Hawaiian vacation
experience for its guests through an ongoing educational employee
training program in Hawaiian culture. We offer guests one of the
most extensive programs of Hawaiian activities in the State and
have been recognized as Hawaii’s Most Hawaiian Hotel by
the Waiaha Foundation. Read about our complimentary Hawaiian
Activities.
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What kinds of guests visit your hotel?
Guests of all ages, single and married, couples and families
all find Kaanapali Beach Hotel appealing. A prime beachfront location
and a Hawaiian experience that is unmatched in the Islands can
be found here at prices that are affordable for most vacation
budgets. The atmosphere is casual with all the comforts of gracious
service, where guests feel like one of our family.
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When is the best time to visit Maui?
The weather is mild and comfortable all year long. In “summer”
(June–September), the average temperature is 85 Degrees F. During
“winter”, the average is 78 Degrees F. Kaanapali receives
approximately 12 inches of rainfall annually. On most days we
enjoy gentle ocean breezes known as trade winds.
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What are considered Maui's high and
low visitor seasons?
The peak periods for visitors taking Hawaii vacations and Maui
vacations are the months of February & March, July & August, and the holiday period of December 24-31. Although Kaanapali Beach Hotel is consistently
popular with guests, you will find greater availability for special
promotions and discount travel packages during off-peak months.
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Do you have different hotel rates
during high seasons?
During the holiday period, for arrivals from December 24 to December 31, there is an additional $10 charge per night (as noted in the published rate table). However, unlike many Hawaii hotels, we do not increase our rates during the high season months of February, March, July, and August. We recommend booking well in advance (2 to 3 months ahead) for travel during these peak months in order
to confirm the package and room type you want.
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How close are outdoor recreational
activities like snorkeling, tennis, etc.
Some of Maui’s finest snorkeling is at Black Rock, just
a short walk north along the beach (about 5 minutes from the hotel).
Many courts are available throughout the Kaanapali Resort. The
Sheraton Maui is just next-door to Kaanapali Beach Hotel with
3 courts for day and night play. Championship golf is right across
the street from the hotel, with two courses available for play.
The golf pro shop is 5 minutes away by car and the complimentary
resort shuttle also makes a stop there as it circles the resort
throughout the day. For more information on recreational activities
on the island of Maui, click here.
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Are there any special Maui vacation
offers for seniors, corporate travelers, families and other specific
travel groups?
Yes. view our special rates and
packages that have been designed with traveler’s special
needs in mind.
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Can I contact a guest staying at your hotel via e-mail?
No. Unless the guest has brought their own laptop, with which they are able to connect to the Internet via telephone dataports in their room, you can contact guests only by phone at +1-808-661-0011 or fax at +1-808-667-5616.
Can I book airfare to Maui with a room or package?
Yes. Kaanapali Beach Hotel has partnered with Get2Hawaii's Online Travel Services. You can book discounted airfare and rental car by going to http://www.kbhmaui.com/air.
Do you have a coin-operated laundry?
Yes. A coin operated laundry is located on the first floor of the Lanai Wing, adjacent to Housekeeping Department. If you need change, you may see them until 10 p.m. After 10 p.m. you may get change from the Front Desk in the lobby. The laundry is open 24 hours. Single-load Tide and Cheer detergent and Downy softener are available for purchase.
Valet laundry and dry cleaning service is also available, and items placed in Housekeeping by 7 a.m. are returned the same day by 6 p.m. Items arriving after 7 a.m. will be back by 7 a.m. the following day (except for Saturday, as there is no service on Sunday).
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