Terms & Conditions

Payment and Cancellation Policy

Payment Policy for Packages
(Vacation and Internet Specials):
Multi-night package bookings require package prepayment to confirm. When booking online, the deposit is charged immediately.

Cancellation Policy for Packages
Same as cancellation policies below.

Regular Season | (January 5- December 20, 2014 and January 5 - December 19, 2015)
For non-package bookings, a two-night deposit plus tax payable by credit card at time of booking or by check within ten (10) days of booking. If payment is not made within this period, reservations will automatically be cancelled. When booking online, the deposit is charged immediately. Cancellation notice is required three days prior to arrival to avoid a two-night charge plus state tax for all arrivals. "No shows" result in a two-night room charge plus state tax.

*Holiday Period | (December 21, 2014 - January 4, 2015 and December 20, 2015 - January 4, 2016)
For arrivals travelling through the above Holiday Period(s), there is a five-night minimum stay. For non-package bookings, a five-night deposit plus tax is payable by credit card at time of booking or by check within ten (10) days of booking.  If payment is not made within this period, reservations will automatically be cancelled. When booking on-line, the deposit will be charged immediately. Cancellation notice is required by December 1st (of the applicable year) to avoid a charge equivalent to a minimum five night stay, plus state tax. Any checkout earlier than the confirmed departure date will incur a five-night charge of room and tax, to include unused nights. "No shows" result in a charge equivalent to a minimum five night stay, room plus state tax. Name and date changes will not be accepted for any previously confirmed booking during the Holiday Period.

Deposit and Cancellation Policy may change year-to-year. Please call our reservations department for details if you are booking for travel next year.

Mailing Address for Deposits
Kaanapali Beach Hotel, 2525 Kaanapali Parkway, Lahaina, HI 96761-1912.

Accepted Credit cards
Visa, Mastercard, Diners, Carte Blanche, American Express, Discover Card or JCB. When booking online, American Express cards are not recognized - please contact the hotel's Reservations Department for assistance.

Taxes and Miscellaneous
State Tax 4.166% plus 9.25% Room Tax; Total Combined Tax 13.416%.
Taxes are subject to change at any time.

Rental Car Taxes and Fees
Package prices include the base rental car rate and state excise tax. Other fees, along with optional insurance coverage are not included in the package price. You will be asked to pay these incidental charges directly to the rental car company. For further details, click here.

Parking
Current parking prices are $10 per day for self-parking and $12 per day for valet parking, with in-and-out privileges. 

Additional Third or Fourth Adult
Rates are based on single or double occupancy. The maximum room occupancy is four persons utilizing the existing bedding (including children and infants). For additional persons over age 17 (third and/or fourth adult) there will be an additional per person charge at the rate of $40.00 plus applicable taxes daily. For our Room and Breakfast Rates, additional persons over age 17 (third and/or fourth adult), there will be an additional per person charge at the rate of $55.00, plus applicable taxes daily and includes daily breakfast buffet. To accommodate additional persons sharing in a king-bedded room and a rollaway is needed, a charge of $40.00 per day will be assessed.  However, guest paying the extra person charge will not be charged for a rollaway.

Family plan
Children 17 years and younger stay free when sharing a room with parent/guardian utilizing existing bedding. Maximum room occupancy is four persons (including children and infants). Children five years and younger eat free at the Tiki Terrace Restaurant when accompanied by a paid adult. "Aloha Passport for Kids" is a complimentary amenity program, offered for children 12 years and younger.

Additional persons over age 17, will be assessed an additional per person charge at a rate of $40.00, plus applicable taxes daily.  For our Room and Breakfast Rates, additional persons over age 17 (third and/or fourth adult), there will be an additional per person charge at the rate of $55.00, plus applicable taxes daily and includes daily breakfast buffet. Rollaway charge is $40.00 (available in king-bedded rooms only).  Guest paying the extra person charge will not be charged for a rollaway.  Cribs are complimentary.

Maximum Occupancy/Bedding/Rollaway/Crib
Room rates are based on single/double occupancy, except the Ocean Front Family Suite, which is quoted per unit, per day, for up to a maximum of five people (including children and infants). The maximum occupancy is four in all other room categories. Rollaway charge is $40.00 (available in king-bedded rooms only). Guests paying the extra person charge will not be charged for a rollaway. Cribs are complimentary.

Smoking and Non-Smoking Accommodations
Hotel guestrooms are designated 80% non-smoking in accordance with Hawaii State Law. On the floors where smoking is permitted, the room balcony is the designated and exclusive smoking area. Smoking inside the room will result in a cleaning fee equal to the room's published rate. Please advise your room preference when making reservations.

ADA Accessible Rooms
ADA Accessible Rooms are available upon request.

Note:  Any information above that is associated with price or dates, are current prices and subject to change.  Feel free to contact us should you require any additional assistance or questions.