Best Rate Guarantee - FAQ

 

What do I need to submit a claim?
You will need all of the information related to your stay including the reservation number, the arrival date, the departure date, the number of guests, the number of rooms, the reserved room category and room rate, the competing room provider, URL address and room rate, and your personal information (name and contact information).

How long until I receive a reply on my claim?
You will hear back from Kaanapali Beach Hotel within one business day (defined as Monday through Friday, 8:00am-5:00pm HST) of submitting your claim

How will I know when my claim is validated?
A Kaanapali Beach Hotel associate will contact you with additional information.

When will I receive credit for the Best Rate Guarantee rate difference after validation?
A credit for the difference of the total room rate including taxes and fees will be applied to your room account. Credit may be applied to incidentals or refunded at time of departure if unused.

What is the maximum credit allowed?
The maximum credit amount is $20 per room per night, not to exceed $100 per booking.