Frequently Asked Questions

Why should I choose Kaanapali Beach Hotel for my Hawaiian vacation?
Great beach, great Hawaiian food and music, great value, and best of all great people. Our staff goes out of their way to make guests feel like a guest in their own home. We have much aloha to share, treat you like one of the family, and give our guests very memorable Hawaiian vacation on Maui. Read some of our guest experiences in the Guest Review.
What is Kaanapali Beach Hotel’s Best Rate Guarantee?
Click here for more information regarding Best Rate Guarantee

What is the rating for your hotel?
Kaanapali Beach Hotel is usually given a rating of 3 to 4 stars by most travel companies. It is best described as a moderately priced, first class property on Maui.

Is the hotel a part of a chain?
No, Kaanapali Beach Hotel is an independently owned and managed hotel.

Check-in and Check-out times:

The check-in time is 3:30pm and check-out time is 11:00am.

Will I receive a real experience of Hawaiian culture?
Yes, the hotel is committed to providing a true Hawaiian vacation experience for its guests through an ongoing educational employee training program in Hawaiian culture. We offer guests one of the most extensive programs of Hawaiian activities in the State and have been recognized as Hawaii’s Most Hawaiian Hotel by the Waiaha Foundation. Read about our complimentary Hawaiian Activities. 
What kinds of guests visit your hotel?
Guests of all ages, single and married, couples and families all find Kaanapali Beach Hotel appealing. A prime beachfront location  and a Hawaiian experience that is unmatched in the Islands can be found here at prices that are affordable for most vacation budgets. The atmosphere is casual with all the comforts of gracious service, where guests feel like one of our family.

When is the best time to visit Maui?
The weather is mild and comfortable all year long. In “summer” (June–September), the average temperature is 85 Degrees F. During “winter”, the average is 78 Degrees F. Kaanapali receives approximately 12 inches of rainfall annually. On most days we enjoy gentle ocean breezes known as tradewinds.

What are considered Maui's high and low visitor seasons?
The peak periods for visitors taking Hawaii vacations and Maui vacations are the months of February & March, July & August, and the holiday period of December 24-31. Although Kaanapali Beach Hotel is consistently popular with guests, you will find greater availability for special promotions and discount travel packages during off-peak months.

Are there any special Maui vacation offers for seniors, corporate travelers, families and other specific travel groups?
Yes. View our special rates and packages that have been designed with travelers special needs in mind.

How do I contact a guest staying at your hotel?
You can contact guests by phone at 808-661-0011 or fax at 808-667-5616.

Can I book airfare to Maui with a room or package?
Yes. Kaanapali Beach Hotel has partnered with Get2Hawaii's Online Travel Services. You can book discounted airfare and rental car. Click Here.

Do you have laundry facilities?
Yes. A coin operated laundry is located on the first floor of the Molokai Wing and on the first floor of the Lanai Wing, adjacent to Housekeeping Department. If you need change, you may see them until 10 p.m. After 10 p.m. you may get change from the Front Desk in the lobby. The laundry is open 24 hours. Single-load Tide and Cheer detergent and Downy softener are available for purchase.
Valet laundry and dry cleaning service is also available, and items placed in Housekeeping by 7 a.m. are returned the same day by 6 p.m. Items arriving after 7 a.m. will be back by 7 a.m. the following day (except for Saturday, as there is no service on Sunday).

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