Kaanapali Beach Hotel's Best Rate Guarantee
You will always get the best rate available when booking your room reservations online at www.kbhmaui.com. If you find a lower publicly available room rate within 24 hours of your initial booking, simply submit a Best Rate Guarantee Claim. We make it easy with our online claim form.
Frequently Asked Questions
What do I need to submit a claim?
You will need all of the information related to your stay including the reservation number, the arrival date, the departure date, the number of guests, the number of rooms, the reserved room category and room rate, the competing room provider, URL address and room rate, and your personal information (name and contact information).
How do I submit a claim?
A claim submittal form is available online. To submit this claim form, fill out all of the required fields and click the submit button.
How long until I receive a reply on my claim?
You will hear back from Kaanapali Beach Hotel within one business day (defined as Monday through Friday, 8:00am-5:00pm HST) of submitting your claim.
How will I know when my claim is validated?
A Kaanapali Beach Hotel associate will contact you with additional information.
When will I receive credit for the Best Rate Guarantee rate difference after validation?
A credit for the difference of the total room rate including taxes and fees will be applied to your room account. Credit may be applied to incidentals or refunded at time of departure if unused.
What is the maximum credit allowed?
The maximum credit amount is $20 per room per night, not to exceed $100 per booking.
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Terms & Conditions
Kaanapali Beach Hotel guarantees that you will receive the lowest publicly available room rate. This guarantee applies to reservations for guest rooms only, with no inclusions other than daily breakfast.
The lower room rate must be published, available to book online and be available to the general public for identical booking details such as room type, dates of stay and number of guests. The room rate must be advertised by another online source within 24 hours of the initial reservation confirmed through www.kbhmaui.com.
For this claim to be valid under this guarantee, it must satisfy all Terms and Conditions and be submitted in compliance with the Claims Processing procedures.
Available Room Types
The Best Rate Guarantee applies to an identical room type to include room view/category, inclusions, and number of guests.
Multiple Night Stay
In the event of a multiple night stay, the Best Rate Guarantee will compare the total room cost of the stay as booked online at www.kbhmaui.com with the total room cost of the stay booked at a Competing Rate.
All stays consisting of two or more consecutive nights are considered a single stay and the Best Rate Guarantee may be applied to that one stay.
Packaged Rates
The Best Rate Guarantee does not apply to packaged rates. Packaged rates include:
Hotel rooms sold as part of a travel package with extra services, airfare, car rental, etc.
Hotel rooms sold with additional inclusions, including, but not limited to, optional activity tours, meals (other than breakfast), and entertainment.
Unpublished Rates
The Best Rate Guarantee does not apply to unpublished rates. These rates include, but are not limited to:
Group rates
Meeting and convention rates
Membership or negotiated rates
Corporate rates
Consolidator rates
Rates available on the web that do not disclose the name of the hotel property until the transaction is completed
Rates available on auction web sites
Any rates requiring membership in a club such as AAA rates or AARP rates, affinity programs, or other organizations where the rates are targeted toward a specific group of individuals and not intended for the general public
Employee rates
Military rates
Government rates
Direct mail solicitations
Electronic mail solicitations
Important Conditional Information
Kaanapali Beach Hotel associates have the sole right to determine the validity of any claim determining that the claim is for the same room type and dates, and that it meets all Terms and Conditions and Claims Processing requirements.
Kaanapali Beach Hotel shall not be liable for the payment of any credits under the Best Rate Guarantee with respect to rates loaded in error by a supplier or any printing, typographical, administrative, or technological errors in any materials relating to the Best Rate Guarantee.
In the event of a dispute regarding the Best Rate Guarantee, the decision of Kaanapali Beach Hotel shall be final and binding on all parties.
Void where prohibited by law.
Kaanapali Beach Hotel reserves the right to amend, revise, supplement, suspend, or discontinue the Best Rate Guarantee at anytime in its sole discretion and without prior notice.
Communication for Valid Claim
Upon validation of the claim, a Kaanapali Beach Hotel associate will send an email to you with the reservation confirmation number and the new rate to be charged.
You will receive a credit for the difference of the total room rate including taxes and fees upon arrival at the hotel at which time your guest room account will be credited. Credit may be applied to incidental purchases or refunded if unused upon departure.
Claims Processing
A claim must be submitted using the below form within 24 hours of the initial reservation confirmed through www.kbhmaui.com and at least 72 hours prior to scheduled arrival.
Kaanapali Beach Hotel Best Rate Guarantee does not apply to existing reservations booked through a third party reservation service and is not responsible for any fees associated with the cancellation of that reservation.
Any questions regarding claims should be directed to claims@kbhmaui.com.
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Claim Form
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